help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

It takes too long to upload to Runkeeper

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-02-2022 10:55 - last edited on ‎07-05-2022 18:23 by Fitbit Moderator

‎07-02-2022 10:55 - last edited on ‎07-05-2022 18:23 by Fitbit Moderator

I track my runs on the Versa 2 with a connection to Runkeeper but it seems to take a really long time for my runs to be uploaded to Runkeeper.  Is there any way to force upload them to get the stats to report more quickly?

 

Moderator edit: added label

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎07-05-2022 18:21

‎07-05-2022 18:21

Welcome to the Fitbit Community, @MattoS.

 

I’m sorry to hear about the difficulties you experienced with with the integration with Runkeeper.

 

You can revoke access between Fitbit and Runkeeper and connect them once again. For instructions, please visit this article.

 

Have a nice day.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer

‎07-05-2022 19:06

In response to EdsonFitbit

‎07-05-2022 19:06

I've disconnected and reconnected a couple of times now and it's still the same.  It takes over 36-48 hours for activities to transfer from Fitbit to Runkeeper.

Best Answer
0 Votes

‎07-06-2022 11:30

In response to MattoS

‎07-06-2022 11:30

Thanks for your response, @MattoS.

 

In this case, I would recommend getting in touch with Runkeeper customer support. They should let you know how to proceed.

 

Have a nice day.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes