Logged food from MyFitnessPal is not showing up on Fitbit

[KatieAnne97]

Has anyone had a problem with the Alta dashboard on your iPhone not displaying the food calories used/eaten. I track all my food and exercise through MyFitnessPal? I cannot seem to update the foo / calories eaten but syncs all the exercise.

Moderator edit: Updated title for clarity

[FerdinandFitbit]

Hi there @KatieAnne97, welcome to the Fitbit Community Forums! 🙂

I'm very sorry to hear that you're having problems seeing the food calories eaten or burned from MyFitnessPal on your Fitbit dashboard. Thanks for all the details. I'd like to help you out!

It sounds like maybe your logged food is not syncing correctly to Fitbit from MyFitnessPal. My suggestion at the moment would be to remove MyFitnessPal from the connected apps and then, add it again. 

For this, go into your app and access your account by clicking on the account icon at the top right corner. Then, go to the Privacy and Security section, tap on Manage Data and here, tap on Manage 3rd Party Apps. Here you should find MFP. Just tap on the "Revoke Access" option for it and then, go to MFP to link it with Fitbit again and see how it goes.

Hope you find this helpful. Let me know if you need more help.

PS. I'm moving your post to the Third Party Integrations board for categorization purposes.

[KatieAnne97]

Hi
I have done as you suggested and that was the solution. The Fit Bit has
updated the information. Thank you.

[liseloo79]

Hi I’ve just purchased a Fitbit versa 3 and having this problem.  I have tried revoking access and de connecting but map doesn’t appear to be showing in Fitbit and Fitbit data ie steps not showing on mfp.  Pls can you advise