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Lost Sync with Cronometer

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‎10-04-2022 09:29

‎10-04-2022 09:29

At no point today has FB synced with Cronometer by itself. It's never not done this automatically (in around five months of use). All parameters are set to share (in both directions). 

 

If I unlink and relink, it pulls down the latest data. I want to avoid the taking-a-hammer-to-a-nut approach of an uninstall/reinstall, of one or both.

 

I've tried reboots of my mobile device. I'm familiar with the FAQ.

 

Anyone got a clue ?

 

Thanks. 

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‎10-05-2022 15:10

‎10-05-2022 15:10

Hi there @MTR2022, it's good to have you back.

 

I appreciate the troubleshooting performed before reaching out to the Community.

 

I'd suggest you verify if you have up to date the Fitbit Firmware, the Cronometer Firmware and also the OS of your mobile device. Once you have them up to date, you can try to unpairing both apps and then pair them again to refresh the performance.

 

If this doesn't work you can try to restart your Fitbit device.

 

Hope this helps.

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‎10-05-2022 15:10

‎10-05-2022 15:10

Hi there @MTR2022, it's good to have you back.

 

I appreciate the troubleshooting performed before reaching out to the Community.

 

I'd suggest you verify if you have up to date the Fitbit Firmware, the Cronometer Firmware and also the OS of your mobile device. Once you have them up to date, you can try to unpairing both apps and then pair them again to refresh the performance.

 

If this doesn't work you can try to restart your Fitbit device.

 

Hope this helps.

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0 Votes