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Luxe won’t sync with United Healthcare Renew Rewards

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‎01-12-2022 21:34

‎01-12-2022 21:34

Since November my Luxe (that I purchased myself) will not sync with UHC Renew Rewards program. After multiple phone calls to both UHC support and Fitbit support and out $20 in rewards, I gave up.  New year, offer of a new Luxe from UHC and I thought my Luxe would sync. No such Luck. Hard close, reset, Bluetooth off and back on . . . Nothing is helping. Please - an answer is much needed 

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‎01-18-2022 01:36

‎01-18-2022 01:36

Hi @Nannacass I would start  to link the two accounts. 

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