Many erroneous steps appearing on my account from LFconnect

[MatthewFitbit]

We are aware that some users are seeing thousands of extra steps appearing on their account this morning. At this time, we believe the issue is caused by a third-party app called "LFconnect" by Life Fitness. This app is creating many erroneous activity logs, which result in the appearance of these extra steps.

At this time, we'd recommend disconnecting this app under the Applications tab of your Dashboard settings and manually removing the logs that appear on your Manual Logging page.

We are working with this partner to make sure the issue is resolved as quickly as possible, and will update this thread when we believe it to be working normally again.

10/20 Update: Life Fitness has acknowledged the issue with their integration, which is resulting in many extra steps. They have disabled the integration, so that no workout data should currently be transmitting to Fitbit accounts at this point. They plan to release a full fix by tomorrow, October 21st, after which normal integration behavior should resume.

[mariamou68]

Yesterday my fitbit went from 890 steps to 54000 all while I was sitting at my desk.  I chatted with technical support and they did confirm it was a glitch. But now my steps average is way off-will it automaticall correct or should I restart the unit.  I am not really complaining but I know I did not walk the distance of over a marathon yesterday.  

[sedshadow]

This happened to me Sunday night.  What happed was a lot off different activities somehow got added to my fitbit.  If you delete the activities that you didn't do, like the 20 miles it said I did riding a bike, while I was laying down watching TV, it will fix the step counts.

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@pcdebb wrote:

Your fitbit is probably fine.  I had 32,000 steps at 1:30am and mine was charging, and it added thousands of steps to my last few days.  Others are reporting the same issue.  I had three notifications that I was an over acheiver by 15000 steps

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[mariamou68]

Thank you. I deleted what I could but still has 28.23 miles logged that I can not delete.  Any advise how to delete those.

[MatthewFitbit]

An update on this: Life Fitness has acknowledged the issue with their integration, which is resulting in many extra steps. They have since disabled the integration, so that no workout data should currently be transmitting to Fitbit accounts at this point. They plan to release a full fix by tomorrow, October 21st, after which normal integration behavior should resume.

[sixbynine]

Hello,

I woke up Monday morning to find my Surge - whilst plugged in - had clocked 40k steps while i was asleep.

When I checked through all the data I noticed it had also logged 50 odd 2-7 mile runs all missing GPS and BPM data. Plus upping my previous days count from 6k to 16k and adding in some 20-30 runs and cycles for good measure.

So far it has not done this again.

Fitbit customer support have kinda shrugged and given the me the stock response of 'some movements may cause an inaccurate step count to be recorded occasionally' they have offered me a refund since it seems maybe the tracker could be broken - it sort of sounds like they're not sure what the problem is.

I have noticed the plastic cracking around where the screwsare and pulling out from the body of the 'watch face/HR monitor' itself and wondered if maybe this might have something to do with it? Although it is very minor damage and I really can't see how this could have affected it...

I'm not really prepared to cut it up and wait for a refund to get a new one just yet, so I wondered if anyone else had had similar problems? Or any thought on cause?

thanks

[10tuckeand]

@MatthewFitbit

Would you be able to post an ETA on the fix in terms of a time? And if possible put the time in GMT? Sorry to be a hassle but I'm in Perth Australia and it's affected me too and until I read this, I couldn't understand firstly why that first happenned and secondly why workouts logged successfully under my lf connect account weren't automatically coming through to my fitbit account at the gym this morning (grrrrrrrr).

[DrMcKinzie]

I figured out how to delete the bogus steps posted. Login to your Fitbit account. Click on Log, scroll down to the activity history. Look at the ones that are obviously not accurate and delete them with the "trash can". I had some that said bike and run and I did neither, mine were all linked to Digifit and were walking. It took a little bit but at least it got me back to my accurate steps. Fitbit still doesn't know what caused the blast of steps to be added. Hope this helps.LM

[sixbynine]

Hi,

Really glad I told customer support i was not going to destroy my fit bit now!

I do have LFConnect as this is what the gym equipment at my gym uses, so it seems that has solved that problem 🙂

I'll just delete the logs and hopefully everything should be normal.

Out of curiosity, can anyone explain why fitbit customer support seemed completely unaware of this? I emailed them straight away and got some pretty vauge responses before basically being told the tracker was broke and i should get rid of it and they'd refund me.

It seems this was something they should have been aware of, especially since the solution is so simple and shows clearly the problem lays with another app/company and not even fitbit!

[BrysonMS]

Is this fixed yet? I'd like to start syncing data from LFconnect again!

[MatthewFitbit]

@BrysonMS Since this issue is not on Fitbit's side of things, we're only able to relay the above information from Lifetime Fitness. According to them, the integration will no longer create multiple false activity logs, which is what generated the excess steps. Note that the fix initially also disabled integration features, which they stated would be back to normal some time today.

It seems safe to reconnect your account and return to using it normally. If you find that activities are not yet syncing, you can be sure that they are still working on the issue, and hopefully it's back to normal later today.

[BrysonMS]

@MatthewFitbit Thank you for the info!

[boxerdogorama]

http://www.cbsnews.com/news/fitbit-tracker-hacked-in-10-seconds/

First have you seen this?
Also, why then is my Fitbit reading time 2 hours behind my phone?

[MatthewFitbit]

http://www.cbsnews.com/news/fitbit-tracker-hacked-in-10-seconds/
First have you seen this?

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@boxerdogorama You can read our response to that article right here.

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Also, why then is my Fitbit reading time 2 hours behind my phone?

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That wouldn't be related to the integration issue discussed in this thread. I'd recommend checking your timezone setting and then manually syncing your device. You can read more suggestions in this thread.

[boxerdogorama]

My surge showed extra steps at the same time it started showing the time 2 hours behind, idk how it's not related.

[MatthewFitbit]

@boxerdogorama The problem detailed in this thread involved an integration with the Lifetime Fitness app, wherein that app was creating erroneous activity logs that inflated the step count. The solution to that problem is to delete those erroneous logs from your Activity Page. I'd suggest going there and deleting any incorrect logs.

Again, this has no relation to problems with your time setting - you should be able to resolve that by checking your timezone and syncing.

[DrMcKinzie]

The way I deleted the bogus steps was to log into my fitbit account online. Click on the log tab and click on Activities. Scroll down to Activity History. You should see entries that you recognize as bogus. The ones I had were 400-700 steps in a very short time 5-15 min increments. They would also say run or bike in the activity column and hadn't done any running or biking, just walking. I just scroll over "view details" and a little trash can would pop up. I just clicked the trash can to delete them. It was a pain since I had so many but none of my true steps showed up in the dates I had too many steps on. I track my exercise on Digifit and so on my fitbit it says Digifit walk.
Hope this helps. LM