My fitness pal calories

[Damjams]

Hi all,

I got a charge 2 the other day. I've managed to set it up with my fitness pal... the steps are showing up on the fitness pal app but the calories don't seem to be right and very slow at updating.

Just wondering if anyone else has had this issue?
Tried disconnecting, restarting, updating my phone software etc

[Rich_Laue]

I've moved your post @Damjams to the third party app section, for this is where your more likely going to find an answer.

[SilviaFitbit]

Welcome to the Community @Damjams! Thanks for the troubleshoot that you've done. There's going to be a calorie adjustment made in MyFitnessPal so it can reflect the same data in both applications. What are you seeing in your calories that aren't matching? MFP and Fitbit should sync instantaneously. There may be an occasional 3-5 minute delay.

Since, you already tried unlinking both accounts and it's still happening. I would like you to contact MFP directly so they can further investigate it. 

Thanks for moving the post @Rich_Laue! 

Hope this helps. Let me know how it goes. 

[Damjams]

Hello,

The calories just seem to be quite low compared to when I manually enter an exercise in on MFP. Not sure if its because the fitbit is more accurate due to HR being monitored or not.
For example, last night I don't a 20 minute HIIT circuit but the fitbit suggested it only burnt 197 calories which seems low

[SilviaFitbit]

Thanks for those extra details @Damjams! So, this type of exercise isn't in the activities that your Fitbit will track automatically or you can put your tracker into this specific exercise. However, as you mentioned if you're using a Fitbit that has heart rate it should track the activity properly because this type of trackers will take into account your heart rate. You can learn more about it by checking this logging activities article.

You have two options: manually log the activity and don't use the tracker or you can just use the tracker and not log the activity in MFP. 

Additionally, here's the HIIT activity idea if you would like to vote for it. Because those suggestions are viewed by our engineers and developers. 

Keep me posted! 

[aeych]

@DamjamsSome food for thought:

1)Are you sure your tracker is set up correctly.... I mean all the settings - height weight ec etc. Otherwise I would be hesitant to discount the caloies burned right away.

2) Is this your first time using a fitbit tracker (especially one with a heart rate monitor) because new trackers can take a while to "settle in"

3) My dr/nutritionist mentioned that the office had started counseling people not to add exercise calories from MFP as many people misjudge their activity level. There were too many instances of people ending up with too many calories.

4) The charge hr can be unreliable at high intensity and can underestimate your heart rate. So I wouldn' be surprised if the Charge 2 has the same issue. (Actually this may potentially be an issue for any activity band that monitors HR at the wrist) Have you checked the Charge 2 forum to see if anyone else is using it for HIIT? Do you have a chest strap or another device to compare it bto?

[Damjams]

Hi,

All my details are correct. Think you are right about having a settling in period. It seems to indicate closer to what I thought it would now.
The only other issue both my wife and I have, is that the calories sometimes don't show on MFP

[SilviaFitbit]

It's great to see you around @aeych! Thanks for the tips that you've provided. 

@Damjams I'm glad to hear it seems to be working now. If the calories aren't syncing between apps. I would recommend to unlink and relink both apps. If after this they are still not syncing information, I would contact MyFitnessPal support directly so they can further investigate it. 

Hope this helps!