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My steps are not syncing to MyFitnessPal

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‎01-26-2022 08:26 - last edited on ‎03-10-2022 13:56 by Fitbit Moderator

‎01-26-2022 08:26 - last edited on ‎03-10-2022 13:56 by Fitbit Moderator

Hey! So I’m trying to sync my steps to my fitness pal, and it says it’s synced but my steps aren’t showing up! Help please 

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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5 REPLIES 5

‎01-26-2022 08:44

‎01-26-2022 08:44

https://community.fitbit.com/t5/Third-Party-Integrations/MyFitnessPal-not-syncing-steps-or-exercise-... 

 

This thread but for a different Fitbit device has a fix. The original poster ended up deleting the MyFitnessPal app and reinstalling but I would try the recommended fixes first.

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‎01-26-2022 08:53

In response to eezeepee

‎01-26-2022 08:53

Thank you so much, I’ll check it out now! 

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‎01-26-2022 10:06

In response to 103mom

‎01-26-2022 10:06

I would also contact MFP since they are the party that authored and manages this link. If there is an issue on fitbit's end. MFP will need to let Fitbit know. 

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‎03-04-2022 14:57

‎03-04-2022 14:57

The link between mpf and fitbit ir awful. It works for about 3 weeks and then breaks again! @KateFitbit is this going to ever be resolved permantly or at least longer than a month. This is getting a bit silly now. You pay all this money and then nothing ever works. Please say you know about this?! 

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‎03-10-2022 13:56 - edited ‎03-10-2022 13:58

In response to Georgia0802

‎03-10-2022 13:56 - edited ‎03-10-2022 13:58

Thank you for visiting the Fitbit Community @103mom @Georgia0802.

 

If your information is getting synced to Fitbit but not getting transferred to MyFitnessPal, please revoke the access between your apps and connect them once again. For instructions, please visit this site. If you continue having difficulties, you can reach out MyFitnessPal customer support.

 

Thanks for your support @eezeepee @Rich_Laue.

 

Have a nice day.

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