My steps are not syncing to MyFitnessPal

[103mom]

Hey! So I’m trying to sync my steps to my fitness pal, and it says it’s synced but my steps aren’t showing up! Help please 

Moderator edit: added label

Moderator edit: updated subject for clarity

[eezeepee]

https://community.fitbit.com/t5/Third-Party-Integrations/MyFitnessPal-not-syncing-steps-or-exercise-... 

This thread but for a different Fitbit device has a fix. The original poster ended up deleting the MyFitnessPal app and reinstalling but I would try the recommended fixes first.

[103mom]

Thank you so much, I’ll check it out now! 

[Rich_Laue]

I would also contact MFP since they are the party that authored and manages this link. If there is an issue on fitbit's end. MFP will need to let Fitbit know. 

[Georgia0802]

The link between mpf and fitbit ir awful. It works for about 3 weeks and then breaks again! @KateFitbit is this going to ever be resolved permantly or at least longer than a month. This is getting a bit silly now. You pay all this money and then nothing ever works. Please say you know about this?! 

[EdsonFitbit]

Thank you for visiting the Fitbit Community @103mom @Georgia0802.

If your information is getting synced to Fitbit but not getting transferred to MyFitnessPal, please revoke the access between your apps and connect them once again. For instructions, please visit this site. If you continue having difficulties, you can reach out MyFitnessPal customer support.

Thanks for your support @eezeepee @Rich_Laue.

Have a nice day.