Thank you for visiting the Fitbit Community, @jsandie.
I'm sorry to hear that you've had difficulties with your water counting.
In this case, I would recommend revoking access between your Fitbit and HidrateSpark accounts and connect them once again. For instructions, please visit this article.
If you continue having the same issue, please send an email message to support@hidrate.me with a description of the issue you’re experiencing and they’ll help you. Visit hidratespark.com for FAQs and other resources.
Have a nice day.
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