MyFitnessPal Syncing Issues (06/03/19) - SOLVED

[LanuzaFitbit]

UPDATE 06/11/2019

Hello everyone!

Thank you all for sharing your details and experiences with MFP.

I'd like to share some wording on the latest update posted by MFP. You can click here to see their full statement.

"It's possible you have an expired access token.  This means that the authentication between MyFitnessPal and Fitbit has expired, and you need to re-authenticate using your Fitbit credentials for sync to resume.  This is not directly related to this incident, but is a top reason why some members do not see data sync.  However, it should be easy to fix if you follow the exact steps outlined below.  Once re-authenticated, sync will resume from the date of relink forward; Past data will not sync.

1. First, log into your Fitbit account at Fitbit.com.  
2. Click the gear icon and choose Settings.  
3. Once in your settings, select the Applications tab, and locate MyFitnessPal.  
4. Once you find MyFitnessPal click Revoke access.  
5. Once revoked, return to MyFitnessPal, and relink Fitbit."

I hope you find this useful. Let us know if there are any other questions on the matter.

_________________________________________________________________________________________

UPDATE 06/06/19:

Hello everyone.

As it has been mentioned and shared already, the issue appears to have been resolved by MFP already and now they are waiting for the backlog of sync requests to be completed.

You can read about it by clicking here. 

Thank you all for your patience.

_________________________________________________________________________________________

Hello everyone!

We'd like to let you all know that we are aware of a syncing issue between Fitbit and MyFitnessPal (MFP) that has been going on since June 3rd. MFP is aware of this and they are investigating the issue. You can see what they have to say about the whole situation by clicking here.

Below you can see an extract of what MFP has said:

"Our team continues to investigate to isolate the root cause of the issue. At this time some users will see no data syncing, while some may see some data syncing sporadically.  We are working on resolving this for all members."

For the time being we do not recommend disconnecting and reconnecting the apps. We recommend waiting for MFP to identify a solution.

We'll keep you all updated on this as it develops.

[SteveH]

@Zuvuyan Myfitnesspal's latest update sounds promising - seems you won't have much longer to wait. You can see their latest updates at https://myfitnesspal.desk.com/customer/en/portal/articles/2976520-fitbit-sync-issues

[harley2016]

I started looking for alternatives also.Sent from my Verizon, Samsung Galaxy smartphone

[Zuvuyan]

2 day old article that I've already read Steve, not helpful

thanks for trying tho ...

[SteveH]

Are you sure?  It says last updated: Friday, June 7, 2019, 5:16pm PST

[Rich_Laue]

Please be aware that third parties are responsible for their connection to fitbit.. While Fitbit can help out, ultimately the fix needs to be done on MFP's end. @harley2016 this problem is in MFP's hand. Not a Fitbit issue. 

[marcromaul]

Just switched to Android last week, and that’s when I encountered the problem. Tiles on fitbit app don't update unless I click on them individually. Checking the dashboard on my laptop, it shows numbers are updated despite the android app delay. I haven't experienced this on iPhone. Has anyone experienced this? Made sure to manually sync fitbit and mfp, but the problem is still there. Already unlinked mfp and fitbit then relinked. I also tried uninstalling and reinstalling, but no luck. Seems like there is no problem between mfp and fitbit connection, but somehow my android app fails to update the numbers immediately. I waited hours and no data update except for the steps. For now, I have to manually update each tile by clicking on them.

[tdhandy]

So, now at 6 days without a resolution. MyFitnessPal has posted that everything should sync as the system catches up, still haven't seen the first sign that that is happening.

[Baltoscott]

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@tdhandy wrote:

So, now at 6 days without a resolution. MyFitnessPal has posted that everything should sync as the system catches up, still haven't seen the first sign that that is happening.

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I think this is a situation where users just need to be patient @tdhandy.  The MFP notice previously posted on June 7 explains that the system catchup may take some time, that MFP will monitor over the weekend, and will post another update on Monday, June 10.  In the meantime, keep logging your food in MFP.  The very act of logging will help you manage your goals, and if you’ve been doing it for any time at all, you already know how much you should be eating in order to stay on track.

In my case it is syncing fine, but I never got around to unliking the accounts.  

[harley2016]

Me either.  And I am pissed!Sent from my Verizon, Samsung Galaxy smartphone

[LanuzaFitbit]

Hello everyone.

As it has been mentioned and shared already, the issue appears to have been resolved by MFP already and now they are waiting for the backlog of sync requests to be completed.

You can read about it by clicking here. 

Thank you all for your patience.

[drjanek]

When I started having issues with MFP syncing with FitBit I disconnected MFP from Fitbit try to fix it. However now I don’t see it anymore in the list of apps that can be linked.

[harley2016]

Not surprised. Sent from my Verizon, Samsung Galaxy smartphone

[Rich_Laue]

@drjanek I'm not sure what list your referring to but you have been asked to wait until the problem has been cleared up before trying to reconnect. This reconnect will be done through your MFP account. 

The last update the MFP posted states that they are sorry but they still have issues in catching up. 

Is that why your not surprised @harley2016 

[harley2016]

YepSent from my Verizon, Samsung Galaxy smartphone

[tdhandy]

While MFP says that they implemented a fix on Friday and they had the entire weekend for all the backlogged sync issues to settle out, I have still not seen any indication that they have fixed the issue, Day 7 and still counting. The last day my accounts synced was Monday June 03.

[harley2016]

It's been a week for me too.  Sent from my Verizon, Samsung Galaxy smartphone

[CaraRachel88]

Before this I tried revoking access to mfp though so how do I now allow access back from the Fitbit side?

[Baltoscott]

@CaraRachel88 - to link the accounts go to the MFP app, then “more” then “apps & devices” select Fitbit and follow the steps from there.  

[songbird1329]

They say it’s resolved, but Day 7 and still not syncing.  Not happy.

[drjanek]

But you have to have the app on your Fitbit too and it’s no longer in the
list of available apps for Fitbit!