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MyFitnessPal accounts keeps saying "another account is already linked to Fitbit"

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‎07-31-2019 18:02 - last edited on ‎08-01-2019 15:56 by Fitbit Moderator

‎07-31-2019 18:02 - last edited on ‎08-01-2019 15:56 by Fitbit Moderator

I had to create a new myfitnesspal account and now I cannot link it. It keeps saying there is already another account connected to this device. I have already went into settings and revoked access, I have waited over 24 hours to go back in to try and reconnect it with the new account and it keeps saying another account is already linked. Then I go back to Fitbit to check the devices and myfitnesspal is back under authorized applications. So no matter how many times I revoke access, log out, give it some time, then try to redo it it keeps saying another account is already linked... HELP!

 

Moderator edit: Updated subject for clarity 

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‎08-01-2019 15:55

‎08-01-2019 15:55

A warm welcome to the Community @briannaledd. Thanks for the details mentioned and the troubleshooting tried. 

 

It's pretty weird that's still showing you that your account is already linked to another one. I would like you to make sure that you've unpaired it from MyFitnessPal account and then try link it again. 

 

Let me know how it goes. 

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‎08-25-2019 22:42

‎08-25-2019 22:42

Have you solved this hun? 

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