help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

MyFitnessPal entries are being multiplied on Fitbit

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-21-2015 12:42 - edited ‎10-29-2015 11:12

‎10-21-2015 12:42 - edited ‎10-29-2015 11:12

Fitbit Update 10/29/2015: As this issue has now been resolved, I am closing the thread from further discussion.

 

Thank you to everyone who reported this issue and for your patience while we worked to get it resolved. Happy to know that your food logs are back to normal! Robot Very Happy

Fitbit Update 10/25/2015

Syncing food from MFP to Fitbit is now back to normal. Thank you again for everybody's patience while this problem was being worked out.

Fitbit Update 10/22/2015: MyFitnessPal is aware and has added this to their known issues page. Fitbit and MyFitnessPal are closely working together to get this issue resolved ASAP.

 

In the meantime, a workaround to try is to manually delete the duplicate entries from your Fitbit Food Log. In order to delete duplicate entries, do the following:

 

  1. Go to your Fitbit Food Log.
  2. Hover over the duplicate food item, an "X" should appear on the left-hand side.
  3. Click the "X" to delete the entry (illustrated below).

Another option is to unlink your MyFitnessPal account from your Fitbit account and checking your calories on MFP until the multiplying issue is fully resolved! 

 

Thank you for your continued patience as we work alongside MFP to get this issue resolved! 

 

Screen Shot 2015-10-22 at 6.13.00 AM.png

Fitbit Update 10/21/2015: Some users have reported that their MyFitnessPal food log entries are being multiplied on their Fitbit Food Log.

 

Sorry for the inconvenience, but Fitbit and MyFitnessPal are both aware of the issue. We are currently working on resolving this issue with MFP's help. MyFitnessPal has also posted an update here as well. I will share updates here with everyone when I find out more! Thank you for your patience! Robot Very Happy

Erick | Community Moderator

It's all about the food! What's Cooking?

Best Answer
508 REPLIES 508

‎10-22-2015 01:24

In response to SunsetRunner

‎10-22-2015 01:24

Me too! It started doing it yesterday and i thought it would just right itself but it didn't so i tried to sync an update just in case of any bugs but but it's still happening! HELP please fitbit HQ! 😞

Best Answer

‎10-22-2015 01:31

In response to mandalazy

‎10-22-2015 01:31

How did you delete the extra calories?

Best Answer
0 Votes

‎10-22-2015 02:09

In response to IIThommoII

‎10-22-2015 02:09

Hi, all, this is an issue wirh the integration between MFP and Fitbit -- both are aware of it and working on a fix ASAP. I am moving this topic to the main topic on this issue in the third party integration forum -- that way you will be sure to get updates on this.

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎10-22-2015 02:53

In response to makepeace

‎10-22-2015 02:53

Hello, all.  This is an issue with the integration between MFP and Fitbit.  Engineers on both sides are aware of the problem and they are working to get it fixed ASAP.  I am moving your posts to the main topic on this subject (in Third Party Integrations) so you can be sure to get updates on this issue.

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer
0 Votes

‎10-22-2015 03:04

In response to jsear03

‎10-22-2015 03:04

I have been deleting the extraneous data on the iPhone app. I check in MyFitnessPal for the actual calorie count and then go to the FitBit app on my phone and delete all of the entries for the meal other than that one. A word of warning, if you update/change a meal (like add something to a snack), it does it again so you will have to go back and delete the duplicate entries. Hopefully, they will fix this soon.
Best Answer

‎10-22-2015 03:28

In response to ctnorm

‎10-22-2015 03:28

yes, same here. Dn't know what is going on.

Best Answer
0 Votes

‎10-22-2015 03:29

In response to FSUChick

‎10-22-2015 03:29

Thank You
Best Answer
0 Votes

‎10-22-2015 03:31

In response to Nicoe

‎10-22-2015 03:31

Wish the exercise would double instead of the calories😁
Best Answer

‎10-22-2015 03:32

‎10-22-2015 03:32

I think it's sorted now. Mine is OK again.
Allie
Best Answer
0 Votes

‎10-22-2015 03:49

In response to Pathdoc

‎10-22-2015 03:49

This started to happen to me yesterday and after a couple hours of frustration, deleting, and stuff, it keeps doing it again. Fitbit people are clue less and don't know how to help. In the mean time, I am deleting entries manually. But is is a royal pain in the azz.

Best Answer
0 Votes

‎10-22-2015 03:53

In response to Theproperplace

‎10-22-2015 03:53

Mine just started this yesterday as well.
Best Answer
0 Votes

‎10-22-2015 03:55

In response to Marilole

‎10-22-2015 03:55

Mine is now fixed.
Updated Fitbit and now it seems to be working properly.

Sent from Jaqui's iPhone
Best Answer

‎10-22-2015 04:11

In response to mandalazy

‎10-22-2015 04:11

My Fitbit flex started doing the same yesterday and again today. When I sync it with myfitnesspal pal it seems to triple my calories but myfitnesspal states the actual calories eaten. Tried deleting and editing etc but nothing I've tried helped. Must be a Fitbit error if we are not the only ones.
Best Answer
0 Votes

‎10-22-2015 04:11

‎10-22-2015 04:11

My dashboad is showing a ridiculously high amount of calories eaten for the last three days and is not recieving the correct information from myfitnesspal!

 

I don't know what is going on and I have just been sent my weekly report which is all out of whack!

Best Answer

‎10-22-2015 04:13

In response to Jaq74

‎10-22-2015 04:13

how do u update fitbit?

 

Best Answer
0 Votes

‎10-22-2015 04:15

In response to Karamello

‎10-22-2015 04:15

I've had the same issue a couple of times this week. Seems like there is some type of sync error between MyFitnessPal and Fitbit, with several duplicate meals being synced for no reason. I simply deleted the duplicates at the webpage dashboard. Hopefully whatever is causing the issue is resolved soon, but at least the stats/reports generated will be accurate.

Best Answer
0 Votes

‎10-22-2015 04:47

‎10-22-2015 04:47

Can you tell me how you were able to manually delete the duplicated calories that were synced from My Fitness Pal? I've had the same issue and can't figure out how to do that. Thanks.
Best Answer
0 Votes

‎10-22-2015 04:49

In response to Mark75

‎10-22-2015 04:49

Seems to be a bug thats just happened on Tuesday both my wife and my fitbit Charge are showing this fault. There is multiple summary totals in each section Breakfast, Lunch, Dinner and Snacks... I think there needs to be an app update done. We are using iPhones with the latest version of IOS 9.
Best Answer
0 Votes

‎10-22-2015 04:51

In response to jsear03

‎10-22-2015 04:51

This is happening to me and driving me mad! Has anyone found a solution? 

 

Fitbit system people please respond!

Best Answer
0 Votes

‎10-22-2015 04:55

In response to cp2015

‎10-22-2015 04:55

I updated my Fitbit app and it is now working properly

Sent from Jaqui's iPhone
Best Answer
0 Votes