help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

MyFitnessPal is syncing to web app but not phone app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-23-2017 20:19

‎01-23-2017 20:19

Hello Fitbit community! I was hoping to get some help with an issue I'm having.

 

I've successfully linked my Fitbit and MyFitnessPal accounts as I can see my food entries from MyFitnessPal in my Fitbit dashboard if I'm on my computer. But on the Fitbit app on my phone these entries aren't showing up. Therefore it isn't an issue with the sync. I've tried unlinking the accounts and relinking them but to no avail. 

 

Does anyone have any experience with this issue? Thanks for any help!

Best Answer
0 Votes
1 REPLY 1

‎01-24-2017 10:05

‎01-24-2017 10:05

Hi there @C0ltrain, good to see you here in our Fitbit Community. Make sure you are using the same email address of your Fitbit account that you use on your computer, with your mobile devices.

 

Once you have linked your account with a third party application, this information is shared across different platforms without the need of use different email addresses or the email you have designated for your devices.

Keep me posted how it goes, I'll be around.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer