MyFitnessPal keeps saying that another account has access

[clarkbar5804]

I have revoke the privilege's numerous times for my fitness pal and when I try to add it back it keeps saying that another account has access, how can this be?

Moderator edit: updated subject for clarity and label. 

[AndreaFitbit · Accepted solution]

Welcome to the Fitbit Community, @clarkbar5804. Thanks for letting us know that you have revoked the privileges for MyFitnessPal and that it says that another account has access.

Could you please send me a screenshot of what you get in order to further investigate?

Keep on visiting the forums.

[clarkbar5804]

[clarkbar5804]

[AndreaFitbit]

Thanks for getting back to us and for sharing your screenshots @clarkbar5804. 

If you´re logging from your computer or phone I would recommend cleaning browser chache. You can find the instructions here. 

Keep on visiting the forums. 

[clarkbar5804]

I cleared all the cache on phone and apps and browsers and it still doesn't work.