help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

MyFitnessPal not linking

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-10-2020 12:06

‎07-10-2020 12:06

Hello! I've been trying to link a new MyFitnessPal account to my Fitbit account but when I try it says another account is already linked. I have cleared the permissions in my Fitbit account and tried again but I get the same message. 

 

Thank you!

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-11-2020 17:17 - last edited on ‎10-16-2024 08:06 by Fitbit Moderator

‎07-11-2020 17:17 - last edited on ‎10-16-2024 08:06 by Fitbit Moderator

@Lunchgirl A warm welcome to the Community. Thanks for getting in touch about this. 

Based in what you mentioned, it seems that you had another MyFitnessPal account linked to your Fitbit account. This could be the reason why it's showing that you already have another account, please follow the procedure mentioned below to unlink any previous MFP accounts: 

  1. From the fitbit.com dashboard, click the gear icon > Settings > Applications.
  2. Click Revoke Access to disconnect an app from your Fitbit account.

Also, It's recommended to unlink Fitbit from MyFitnessPal too, here are the instructions. 

Let me know the outcome. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer