08-21-2019 06:57 - last edited on 08-21-2019 17:18 by LiliyaFitbit
08-21-2019 06:57 - last edited on 08-21-2019 17:18 by LiliyaFitbit
For the longest time my account is were synced between Fitbit and my fitness pal. My step from fitbit would show up on my fitness pal and then one day it just stopped. I've tried resyncing both. It says they are synced including the steps, but the steps wont show up. Eight now on Fitbit it say I have 8,000 steps and myfitnesspal says 0 steps.
Moderator edit: subject for clarity
08-21-2019 17:17
08-21-2019 17:17
Welcome to the Fitbit Community @SunsetRunner.
I am sorry to hear that your Fitbit and MyFitnessPal accounts aren't syncing. Thank you for your efforts to resolve this. Please confirm if these are the steps you tried to re-link the two accounts:
After relinking, you can verify that your accounts are syncing by using one of the following data points:
1. On Fitbit you can check for your meal summary and logged activities from MyFitnessPal.
2. On MyFitnessPal, go to "My Home," then "Check-In." You should see your weight, Fitbit Steps, and Fitbit Sleep Minutes.
For more information, please see this help article: How do I connect my Fitbit account with another app?
I'll be around if you need further assistance.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.