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MyFitnessPal won’t sync to my Fitbit app

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‎10-29-2022 05:44 - last edited on ‎10-31-2022 03:22 by Fitbit Moderator

‎10-29-2022 05:44 - last edited on ‎10-31-2022 03:22 by Fitbit Moderator

My charge Fitbit is not syncing with MyFitnessPal at all. Ever!

 

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎10-29-2022 05:55

‎10-29-2022 05:55

Hello @therapistlynne I've moved your post out of an unrelated, solved and dead thread. 

 

From fitbits side, our only choice is to revoke access and reconnect. 

To revoke access 

  • Open the fitbit app
  • Tap the top left corner to go to Account
  • Tap third party access
  • Manage. third party apps
  • Revoke access

If this fails, you will have to reach out to My Fitness Pal, since they, not Fitbit, managed this sync up. 

 

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‎10-30-2022 12:58

In response to Rich_Laue

‎10-30-2022 12:58

I already did this 4 times. Product is defective. Getting a replacement hopefully soon. Ty!

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‎10-31-2022 03:27

In response to therapistlynne

‎10-31-2022 03:27

Hi there, @therapistlynne. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your MFP and Fitbit account before reaching out. @Rich_Laue Thanks for helping out! 

 

I've seen you contacted our Support Team after posting here and they've already assisted you. I'm glad to hear you're getting a replacement! If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

 

Please note that your post was moved to the Third-Party Integrations board for organization purposes. 

 

See you around. 

Maria | Community Moderator, Fitbit


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‎10-31-2022 04:54

In response to MarreFitbit

‎10-31-2022 04:54

I’m happy I’m receiving a replacement! Hopefully soon!

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‎11-02-2022 10:04

In response to therapistlynne

‎11-02-2022 10:04

Hi there @therapistlynne, it's good to see you around in the Community.

 

I'm glad you got a replacement, soon you will be back up and running. I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

 

Have a good day.

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