help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Myfitnesspal won't reconnect to Fitbit

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-15-2018 23:10 - last edited on ‎07-19-2018 09:19 by Fitbit Moderator

‎07-15-2018 23:10 - last edited on ‎07-19-2018 09:19 by Fitbit Moderator

Hello. Ive had a fitbit for 5 days and love it already.

 

Ive not been able to connect to my fitness pal for about 12 hours. I tried to reconnect by revoking access within the fitbit dashboard. Now i cant reconnect. 

 

Can anyone help get them linked?

 

Within Myfitnesspal it says its atill connected but selecting disconnect does nothing. Within fitbit if i select myfitness pal it takes me to open the app. 

 

I dont want to start logging in fitbit as could end up with duplicate data when they connect together again. 

 

Thanks loads for any help x

 

 Moderator edit: Clarified subject

 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-19-2018 09:12

‎07-19-2018 09:12

Hello @waggledance! Welcome to the Forums! 

 

Thank for bringing this up. 

 

It is possible that for some reason they are both stuck. I'd recommend that you try to log out of both ends and then setup the connection again. That should force everything to reload and then they might connect properly. Please give it a try and see how it goes. 

 

Let me know if there are any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes