Not Synching properly with myfitnesspal

[Vhopes]

Until the new dashboard was forced upon me this all worked fine. Now the new dashboard on my iPhone 6 only records the current days calorie intake and replicates it across all the previous day's too from MFP. Sleep and hours of activity either show the same info or nothing at all. I've logged in and out of my Fitbit account both on website and my mobile. Switched off Bluetooth too. All the food data is in MFP by the way. Any other suggestions?

[MariamV]

@Vhopes welcome to the forums! Actually, the tiles below the daily stats tile show your most recent information, even if you're looking at your stats for another day. To view your stats for a previous day, tap the individual tiles to see your history. Hope this helps! Catch you later.  

[Vhopes]

Hi Mariam
I can see the MFP information underneath the tile but the Fitbit dashboard tiles show a zero reading or sometimes just today's information. Then this same information is then replicated across every day. This only happened when the new dashboard was forced on us. My iPad old style dashboard works just fine!
Please advise a solution.
Regards
Virginia

[MariamV]

@Vhopes Thanks for getting back to me! I'm a little confused by what you are describing. I'd like to see what you're seeing, could post me with some screenshots to have a better picture of the situation. However, I'd like to reiterate that in order to view your stats for a previous day, tap the individual tiles to see your history. 

If I'm still a little confused, could you please clarify it for me? Thanks a lot for your understanding and patience! I'll be looking forward to your new comments. 

[Vhopes]

Mariam
Here are screen shots to show what is happening. I sent this to a colleague previously.

The data is correct on the underlying page but the tile always displays the current day's data REGARDLESS WHICH DAY IS SELECTED.

Thanks
Virginia




Begin forwarded message:

> From: Virginia Hopes
> Date: 24 August 2016 at 04:44:40 BST
> To: contact.fitbit.com
> Subject: Fwd: Flex - Mobile App - iOS
> Brian
> See the same days now reset to zero again and the sleep shows up the same for each day. Only the steps and top tiles have held the correct data. All the tiles are showing as per the instructions in your email below.
>
>
>
>
>
>
> Begin forwarded message:
>
>> From: Virginia Hopes
>> Date: 23 August 2016 at 22:53:16 BST
>> To: "contact.fitbit.com"
>> Subject: Re: Flex - Mobile App - iOS
>> Dear Brian
>> See screenshots below. The same data is replicated across all the days. Tomorrow it will reset to zero and then replicate the data from tomorrowacross the days. When I click on the tile the correct data is there.
>> Please advise.
>> Regards
>> Virginia
>>
>>
>>
>>
>>
>>
>>
>>
>> On 23 Aug 2016, at 22:34, "fitbit-support@fitbit.com" wrote:
>>
>>> HI Virginia,
>>>
>>> Thank you for taking the time to contact us.
>>>
>>> In order for us to find out why you not longer see all of the data that you used to see.
>>>
>>> We will kindly recommend to take a look in the dashboard configuration making sure that you have all of the tiles selected.
>>>
>>> You can find out the configuration of the tiles by going to your dashboard and looking for the EDIT option in the left top corner. Once you get there you will see all of the tiles some of them might have a check mark and some others not.
>>>
>>> Make sure that the one that you would like to see at your dashboard are selected. If this instructions are not being help full please share with us and screenshot for us to better understand what the issue is.
>>>
>>> We look forward to hearing from you. Let us know if you have any questions.
>>>
>>> Sincerely,
>>>
>>> The Fitbit Team
>>>
>>>
>>> Reply directly to this email to update your case.
>>>
>>> Join the growing Fitbit Community! Get answers. Stay motivated. Find Fitbit friends.
>>>
>>>
>>>


> On 25 Aug 2016, at 20:42, Fitbit Community wrote:
>
> To reply to this forum post, click here. Do not reply directly to this email.
> Hi Vhopes,
>
> MariamFitbit (Moderator) posted a new reply in Re: Not Synching properly with myfitnesspal on 08-25-2016 12:41:
>
> Re: Not Synching properly with myfitnesspal
>
> @Vhopes Thanks for getting back to me! I'm a little confused by what you are describing. I'd like to see what you're seeing, could post me with some screenshots to have a better picture of the situation. However, I'd like to reiterate that in order to view your stats for a previous day, tap the individual tiles to see your history.
>
>
>
> If I'm still a little confused, could you please clarify it for me? Thanks a lot for your understanding and patience! I'll be looking forward to your new comments.
>
> Reply | Accept as Solution | Vote for this Post
>
>
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