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OneTouch Syncing with Fitbit app

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‎02-13-2023 11:26 - last edited on ‎03-23-2023 11:34 by Fitbit Moderator

‎02-13-2023 11:26 - last edited on ‎03-23-2023 11:34 by Fitbit Moderator

Has anybody gotten the Blood Glucose readings from the Onetouch Reveal App to Sync with the Fitbit app? I get an error when I try to connect the two apps from the Fitbit app. The OneTouch app appears not to have a connection issue with the Fitbit app.

 

EstuardoFitbit_0-1679596402351.png

 

 

 

Moderator Edit: Personal info removed and labels.

 

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‎02-20-2023 23:09

‎02-20-2023 23:09

Hi dwilliams57,

I’m having the same issues too and I haven’t received any help from Fitbit support.

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‎03-23-2023 11:46

In response to SheilaQG

‎03-23-2023 11:46

Hi @dwilliams57, @SheilaQG, welcome to the Fitbit community!

 

I am sorry to hear that you are experiencing difficulty syncing your Fitbit app with the Onetouch Reveal App. Could you please confirm whether you are using the same email address for both platforms? If you are, I recommend that you contact  OneTouch® Solutions Customer Care and Customer Service, as it appears that the issue may be related to logging into their page.

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