12-18-2017 11:37 - edited 12-19-2017 09:18
12-18-2017 11:37 - edited 12-19-2017 09:18
Fitbit Update 12/19/2017: This issue is now resolved and you should be able to successfully sync your Fitbit/MFP accounts once again.
I am closing this thread but if the issue pops back up, I ask that you please create a new thread and reference this for a description of the issue. Thank you for your reports and continued patience.
Fitbit Update 12/18/2017: Some MyFitnessPal users have reported that they're experiencing issues with syncing their Fitbit information over to MFP.
MyFitnessPal is aware of this issue and working to resolve it as quickly as possible. Please follow their article for updates here. I will also make sure to keep this thread updated with any new information.
Answered! Go to the Best Answer.
12-17-2017 10:29
12-17-2017 10:29
iam also having the same issue so i checked with myfitnesspal
Hello,
Sorry for any recent issues with accessing the food database or syncing. We had a service outage overnight which affected our site and app as well as syncing with our integration partners. While the MyFitnessPal website and app are back up, the fitbit integration is still down. We will do what we can to resolve the issue as soon as possible.
We will continue to update this article as more information becomes available. Please check back for further updates.
Best,
Logan
MyFitnessPal Staff
this issue is coming from myfitnesspal hopefully it will be fixed soon
12-17-2017 10:49
12-17-2017 10:49
My husband and I are both having the same issue. We disconnected myfitness pal and fit bit from each other and then reconnected but, still not communicating with each other.
12-17-2017 10:50
12-17-2017 10:50
Hi,
I noticed this morning that MyFitnessPal data is no longer appearing in Fitbit.
It was working fine yesterday - is there some kind of outage or server/database problem going on?
12-17-2017 10:53
12-17-2017 10:53
I have been experiencing this also. I found this from MyFitnessPal
12-17-2017 10:58
12-17-2017 10:58
12-17-2017 11:14
12-17-2017 11:14
It’s not working for me either. I’ve disconnected and reconnected about 4 times today and still not working. Would be grateful for a fix!
12-17-2017 11:24
12-17-2017 11:24
Thanks, looks like I'll just have to wait 😃
12-17-2017 11:26
12-17-2017 11:26
It's an issue with myfitnesspal, link to forum on myfitnesspal: Fitbit sync issue
It's a case of sitting and waiting I'm afraid.
12-17-2017 11:26
12-17-2017 11:26
Hi there,
I have tried disconnecting both and reconnecting...uninstalling apps and reinstalling....resetting my fitbit and still its not tranferring the information!
Can anyone help please...end of my tether with it!
Thank you
12-17-2017 11:26
12-17-2017 11:26
It's an issue with myfitnesspal, link to forum on myfitnesspal: Fitbit sync issue
It's a case of sitting and waiting I'm afraid.
12-17-2017 11:32
12-17-2017 11:32
No issue till today but now my 2 3rd party accounts wont sync. Trying to revoke mfp access to my HR2 (per the mfp advice) as a form of reset but struggling to find how on here?
12-17-2017 11:35
12-17-2017 11:35
12-17-2017 11:38
12-17-2017 11:38
12-17-2017 11:39
12-17-2017 11:39
My fitness pal with Not show my exercise from my Alta hr and it is syncing/ paired....how do I get my exercise to show up on my fitness pal? TIA
12-17-2017 11:44
12-17-2017 11:44
12-17-2017 12:05
12-17-2017 12:05
i have done everything step by step but I cant see my day meals from myfitnesspal in fitbit app :((
12-17-2017 12:07
12-17-2017 12:07
The same thing is happening to me. Suddenly my steps and calories won't sync between myfitnesspal and fitbit app
12-17-2017 12:08
12-17-2017 12:08
Same problem here. Super frustrating
12-17-2017 12:13
12-17-2017 12:13
I have already done all of the suggested things I found such as- log out, log back in, revoke access, turn off phone, disconnect etc. I have tried everything. The food and water I log on myfitnesspal does not sync to my fitbit and the steps I have taken from my fitbit do not sync to myfitnesspal.
12-17-2017 12:18
12-17-2017 12:18
It's not Fitbit, it's MFP that has the issue: https://myfitnesspal.desk.com/customer/en/portal/articles/2909540-service-went-down-overnight-affect...