RESOLVED 12/19/17: MyFitnessPal/Fitbit syncing issue

[ErickFitbit]

Fitbit Update 12/19/2017: This issue is now resolved and you should be able to successfully sync your Fitbit/MFP accounts once again.

I am closing this thread but if the issue pops back up, I ask that you please create a new thread and reference this for a description of the issue. Thank you for your reports and continued patience.

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Fitbit Update 12/18/2017: Some MyFitnessPal users have reported that they're experiencing issues with syncing their Fitbit information over to MFP.

MyFitnessPal is aware of this issue and working to resolve it as quickly as possible. Please follow their article for updates here. I will also make sure to keep this thread updated with any new information.

[invisible2k]

Yeah I even deleted both apps and reinstalled. Still not working.

[Jes23mjj]

Mine is doing this also. Tried all the tricks. 

[Amy81982]

It’s a problem on MFP new updated I’ve contaveed them and they are aware of the problem and gave me this link for updates: http://myfitnesspal.desk.com/customer/portal/articles/2909540-service-went-down-overnight-affecting-...

[SunsetRunner]

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@Allison071276 wrote:

Thank you for all of that helpful info!  I’m still trying to figure this Charge thing out so... do you think this would also cause the lack of “chatter” on the device as well?

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No, it shouldnt affect anything other than the not syncing issue.

I just did "quick add" calories in fitbit, and will be following that until MFP fixes their problem.

[SarahRy]

Yes! I’m glad that I’m not the only one with this issue!! It’s not syncing either way for me either!! 

[Mtbatch3]

Does anyone know how we can maybe report it to get the problem fixed? 

[AnnaAK]

Thanks for the info.

[SunsetRunner]

Looks like my FitBit App is now receiving information from myfitnesspal, but myfitnesspal is still not receiving information from FitBit, so it looks like we are making progress but no cigar yet . . . 

[SunsetRunner]

Mine has just started syncing again too.

[SunsetRunner]

Mine started to sync now too... 

[CNatGo]

It’s working now! Thank you 🙂

[teanne]

All working again. Thanks Fitbit and MyFitnessPal team 👍🏽👍🏽👍🏽👍🏽

[teanne]

It’s working for me now.

[shortp66]

I didn’t look last night but as of this morning all is back to syncing both ways. Thanks for support knowing my Fitbit wasn’t only problem. Have a Merry Christmas to all and Happy New Year - and to others Happy Hanukkah and Happy Kwanzaa!!

[AA44GVEGAS]

working!

[Enfield]

I can't specifically answer your question, but I can say that today the problem with syncing seems to have been solved, not due to anything I did.  

[ErickFitbit]

Fitbit Update 12/19/2017: This issue is now resolved and you should be able to successfully sync your Fitbit/MFP accounts once again.

I am closing this thread but if the issue pops back up, I ask that you please create a new thread and reference this for a description of the issue. Thank you for your reports and continued patience.