RESOLVED 12/19/17: MyFitnessPal/Fitbit syncing issue

[ErickFitbit]

Fitbit Update 12/19/2017: This issue is now resolved and you should be able to successfully sync your Fitbit/MFP accounts once again.

I am closing this thread but if the issue pops back up, I ask that you please create a new thread and reference this for a description of the issue. Thank you for your reports and continued patience.

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Fitbit Update 12/18/2017: Some MyFitnessPal users have reported that they're experiencing issues with syncing their Fitbit information over to MFP.

MyFitnessPal is aware of this issue and working to resolve it as quickly as possible. Please follow their article for updates here. I will also make sure to keep this thread updated with any new information.

[Sarah_Jessop]

I’ve just set up my Fitbit and MyFitnessPal and it’s not syncing either. Hopefully will be sorted soon. 

[snook123]

Hi yesterday the 17th Fitbit stopped syncing with MFP food part, Its been fine until yesterday, I have done nothing to change this, Was there an update yesterday? Its not the app as its not synced on the pc dashboard either so looks like some problem with the link. Any help would be appreciated thanks steve

[SteveH]

Seems like there is a problem at the myfitnesspal side. See this thread for more details:

https://community.fitbit.com/t5/Third-Party-Apps-Integrations/MyFitnessPal-and-Fitbit/m-p/2352528#M1...

[SteveH]

It seems there is a problem on the MFP end. See the following thread for more information:

https://community.fitbit.com/t5/Third-Party-Apps-Integrations/MyFitnessPal-and-Fitbit/m-p/2352528#M1...

[NellyG]

If the MFP problem is just yesterday and today, they had a melt down last night and the link tp Fitbit is not up and running. Contact them if it continues.

[DoraD]

Thanks for this link! The issue was really starting to bug me, but now at least I know it's just a matter of time before it gets fixed. The issue started yesterday and still hasn't gotten fixed but...hopefully soon. 

[Ayrtontaylor]

My Fitbit is always connected to my fitness pal, every now and then it disconnects and doesn’t do the calorie adjustment. I usually disconnect them both and reconnect them but this isn’t working. What should I do?

[Tforry]

its a problem with my fitness pal---its on their issues log they are trying
to fix it

[teanne]

Since the new iso update last night. The Fitbit and MyFitnessPal won’t sync. Is it fixable?

ive deleted both and reinstalled and did all the usual troubleshooting. Noting works anymore. My ocd is kicking in big time.

[Fozzy71]

https://myfitnesspal.desk.com/customer/en/portal/articles/2909540-service-went-down-overnight-affect...

[Fozzy71]

https://myfitnesspal.desk.com/customer/en/portal/articles/2909540-service-went-down-overnight-affect...

[SteveH]

It seems there is a problem at the MFP side. See the following thread for more information:

https://community.fitbit.com/t5/Third-Party-Apps-Integrations/MyFitnessPal-and-Fitbit/m-p/2352528#M1...

[SteveH]

There seems to be a problem on the MyFitnessPal side at the moment that preventing syncing. See the following thread for more information:

https://community.fitbit.com/t5/Third-Party-Apps-Integrations/MyFitnessPal-and-Fitbit/m-p/2352528#M1...

[Joker7696]

Mine too, on iPhone 7

[SunsetRunner]

I am also having the Sam issue. Thought it may have been an issue my end. Hope this issue gets resolved soon 

[Kerryw1408]

Mine isn’t syncing with my fitness pal either . Very frustrating.😞

[Riprock]

Hello,

Sorry for any recent issues with accessing the food database or syncing. We had a service outage overnight which affected our site and app as well as syncing with our integration partners. While the MyFitnessPal website and app are back up, the fitbit integration is still down. We will do what we can to resolve the issue as soon as possible.

We will continue to update this article as more information becomes available. Please check back for further updates.

Best,
Logan
MyFitnessPal Staff

[lucysmommy]

Hi

Can anyone provide any more advice? I have unsynced the accounts, logged in and out etc It shows the Fitbit but does not show my steps.  

Thanks

[Summerskier]

Searched around to see if this was a bug but did not get any synch either way between the 2 applications yesterday. I unlinked Fitbit this morning from MFP and relinked. Is there an issue with the sites talking to each other? Both appear to be working normally and I could not find any other topics.

thanks!

[MichelleMohr]

I’ve been having the same problem since yesterday. 

Have tried all preliminary steps- multiple times, to no avail.

As the problem only starting yesterday morning, I am hoping it is a back end issue with MFP which will be resolved shortly. Hoping.