04-04-2016 09:59 - edited 04-07-2016 16:58
04-04-2016 09:59 - edited 04-07-2016 16:58
4/7 Update: This should now be resolved, and Facebook integration should now be working normally. If you are still having trouble, please consult this help article for tips on connecting with your Facebook friends. Thanks everyone for your patience while we worked to correct this issue!
4/6 Update: We have a fix in place which will resolve this issue, and it is being prepared to roll out into production. I'll post again once that happens, but it shouldn't be long!
We are aware of an issue preventing Fitbit users from linking with their Facebook accounts, and producing the following error. This may also prevent users from searching for friends via Facebook if their accounts are already linked.
Our team is currently investigating this issue, and we're working to return this functionality to normal behavior. If you see this error, please note that there is nothing wrong with your tracker itself. We'll post another update here as soon as we have news regarding a resolution.
Sorry for the inconvenience, and thank you for your patience!
Answered! Go to the Best Answer.
04-05-2016 03:56 - edited 04-05-2016 06:10
04-05-2016 03:56 - edited 04-05-2016 06:10
glad that app update I've just had for my phone worked..**
................................................NOT!
04-05-2016 05:05
04-05-2016 05:05
Is there any update yet on when this will be resolved?
04-05-2016 05:48
04-05-2016 05:48
It's nice to see our Community is growing @nan1013! Welcome my friend! This is weird...why don't you try following the steps provided in this post? Make sure your Internet connection is working correctly on both your mobile device and computer. If it doesn't work on your computer try using a different browser.
I really hope this helps, let me know how it goes!
04-05-2016 06:32
04-05-2016 06:32
Hi Julia, can you please post the link to the main thread? I am also having the same issue and would like to follow it.
04-05-2016 08:26
04-05-2016 08:26
04-05-2016 08:51
04-05-2016 08:51
Hope this is fixed soon!
04-05-2016 10:06
04-05-2016 10:06
04-05-2016 11:00
04-05-2016 11:00
Thank you for the warm welcome! 🙂 but unforunately I tried the post directions and got "Unable to link your Facebook and Fitbit accounts together. Please try again later."
04-05-2016 11:17
04-05-2016 11:17
have you gotten around to fixing this issue yet?. It kind of upsetting that I can't connect to my facebook
04-05-2016 11:21
04-05-2016 11:21
04-05-2016 11:25
04-05-2016 11:25
Lots of others are having this issue. Haven't seen a work around yet.
04-05-2016 11:35
04-05-2016 11:35
Yup, having the same issue. What's funny is that I got an email from Fitbit telling me to try synching with Facebook! LOL
04-05-2016 12:04
04-05-2016 12:04
Facebook says my Fitbit is linked but Fibit says it is not. Anyone know how to link them?
04-05-2016 12:18
04-05-2016 12:18
04-05-2016 12:33
04-05-2016 12:33
Error message: "Unable to link your Facebook and Fitbit accounts together. Please try again later."
04-05-2016 12:35
04-05-2016 12:35
04-05-2016 13:36
04-05-2016 13:36
04-05-2016 13:39
04-05-2016 13:39
I wanted to post a quick update to assure everyone that our team hasn't forgotten this issue, and we are still working on a resolution. We should have more news soon!
04-05-2016 13:40
04-05-2016 13:40
I have just tweeted them, they say "a few days". (Prime embarrassment and visible to all). I suspect that is optimistic....lets see. I hope it does, we've all wasted hours on this, and communication from Fitbit has been poor in my opinion.
04-05-2016 14:25
04-05-2016 14:25
I am unable to connect to my Facebook account to add friends in the FitBit app. When I select Connect Facebook, I receive the message; Unable to create facebook account... The Facebook settings in my phone are set to allow changes from FitBit. I have updated my iOS, Facebook app, Fitbit app. Not sure how to correct this issue.