RESOLVED: Unable to link with Facebook - 3/31/16

[MatthewFitbit]

4/7 Update: This should now be resolved, and Facebook integration should now be working normally. If you are still having trouble, please consult this help article for tips on connecting with your Facebook friends. Thanks everyone for your patience while we worked to correct this issue!

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4/6 Update: We have a fix in place which will resolve this issue, and it is being prepared to roll out into production. I'll post again once that happens, but it shouldn't be long!

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We are aware of an issue preventing Fitbit users from linking with their Facebook accounts, and producing the following error. This may also prevent users from searching for friends via Facebook if their accounts are already linked.

Our team is currently investigating this issue, and we're working to return this functionality to normal behavior. If you see this error, please note that there is nothing wrong with your tracker itself. We'll post another update here as soon as we have news regarding a resolution.

Sorry for the inconvenience, and thank you for your patience!

[Marie93]

Mine says the already linked thing. I just spoke to a guy and he said they are trying to fix it! Hopefully soon this is fixed I want to add my friends and challenge them all!!!!

[Jeff43015]

My Fitbit won't connect to Facebook

[SunsetRunner]

Still not working for for me. This is getting annoying with how long it's taking

[Rich_Laue]

see Matthew's post above.https://community.fitbit.com/t5/forums/forumtopicprintpage/board-id/other-apps/message-id/10888/prin...

[Dg85]

What's the timelime on a fix? Given how long we've been waiting for a fix to the unawarded trophy issue, I'm not holding my breath. I love my Fitbit itself, but right now I'm not digging the technical support.

[dmartell1856]

Just adding my name to the ever growing list of people waiting to add their FB friends. I got my Blaze instead of a Garmin JUST so I could challenge my friends but haven't even been able to add them since I got the thing. If it's not resolved by Saturday, I may just return it to Amazon for a Garmin.

I can post all my badges to FB, but can't access my friends list. I get "Unable to link your Facebook and Fitbit accounts together. Please try again later." when I try.

[Fight]

same error here, freshly new user and tried yesterday to link the two accounts, until seen this post (or old post 😕 )

[Ght737]

Had my Flex a week now and still can't connect. Following for updates...

[TeoV]

Thank you for letting us know that the fix is on its way. To all the frustrated people out there, please give fitbit team at least few days to roll out the coming update. I'm sure they will post it as soon as possible.

[Rhythmic]

What is the timeline for this fix?

[julialloyd]

Can I be notified when there is a solution?

[DaniiiMurphy]

yay! cant wait for the fix!

[Yewb]

Just purchased 2 fitbit's very dissappointed with them so far, a company your size with a problem this large out of the box is pretty much unacceptable.

[TeoV]

Just because of the facebook sync limit? Is that really that important to you? Its not like the whole product does not work or anything. And you can still add friends with email address.

[Yewb]

Imagine buying a new television and channels 1-5 don't work, you would probably reply with, well you have all those other channels you should just be happy about it.

Products should work as advertised when you buy them.

It's not a sync limit its not functional at all, the only reason we bought fitbit was because of the facebook friend integration there are plenty of Competitors with similar products.

[TeoV]

No I would not answer like that about a TV. But I see your point and did not mean to sound offensive. Just could not imagine a situation where someone would return a product when they have already found a fix and only thing you need to do is wait couple of days. Sure that is not ideal but still quite nice.

If the product is not working at all on the other hand - that is a totally different situation.

[TeoV]

Anyway, lets hope they fix it soon.

[denapickina]

Yes, it is that important to me.  I could have gotten a Garmen or a Fitbug, or any other less expensive device if I wanted a simple step-counter.  The idea is that many, many people have fitbit. There's motivation in a challenge and commeradere with friends.  And currently, with this outage, you cannot add friends, even with email.  They can see your request to add and respond to it, but then it doesn't come back to you - it's still as if it's pending.

[Andy30]

Can't connect my blaze to Facebook to add my friends and I am using iPhone can anyone help

[Sarah42king]

When is this going to be sorted as it appears a lot of people are experiencing this and hacked off with the situation