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Replacement Fitbut not syncing to Strava

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‎07-27-2016 00:46

‎07-27-2016 00:46

Hi, I got a replacement Fitbit on Monday which I set up yesterday and used on my run last night.

The run tracked on my Fitbit as usual but my connection to Strava seems to have gone.

I have tried numerous times to revoke access and sign in again and used the fitbit/strava connection web page but it still isn't working.

Does anyone have any other suggestions?

Many thanks

Nicola

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‎07-30-2016 12:14

‎07-30-2016 12:14

@NicBailey welcome aboard the Community! I don't think the replacement had to do with the Strava not receiving the FitBit's info. Third party integrations pull the information from the Fitbit account and not from the device directly. When you revoke the account's access do you do it from Fitbit and Strava or from Fitbit only? To fully reset everything we need to remove the information from both sides and start again. Also to work on this from both sides it can be useful to contact Strava too. 

 

Let me know if you manage to restart the connexion and we will go from there. See you soon!

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