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Since revoking access to MyFitnessPal I can't connect it to my Fitbit account

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‎04-05-2018 13:20

‎04-05-2018 13:20

I had trouble with the food and exercise logged in MyFitnessPal not syncing with my Fitbit app. The steps from Fitbit were passing to MyFitnessPal though. I did as the forums suggested and revoked access to MyFitnessPal but now I can't connect again. Even if I tick all the boxes to allow MyFitnessPal to access my data I get the message "To connect your FitBit account please allow MyFitnessPal to access all FitBit data points." This happens on both the app and the website. It seems that FitBit is not allowing MyFitnessPal access despite me telling it to.

How can I get this to work again?

Thanks

 
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4 REPLIES 4

‎04-05-2018 13:31

‎04-05-2018 13:31

Same here, app has been garbage all week.

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‎04-05-2018 13:34

‎04-05-2018 13:34

I'm having the exact same issue! This is the second time this week I've had problems with the two apps syncing - or not! I've sent a message to MFP tech support but that was mainly as I couldn't find a way to contact Fitbit support, I'm not sure whose end the problems are originating from.

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‎04-05-2018 14:12

‎04-05-2018 14:12

I started experiencing the Fitbit steps not syncing to MFP today so I revoked access and reconnected on both devices and got the same message you got. I think this has something to do with the MFP maintenance that was supposed to be completed last Friday but got rescheduled to today. I think Fitbit is also working on their own update as well. Unfortunately, I think the only thing we can do now is to wait. It's frustrating, I know, because I've had to disconnect and reconnect all week but what can we do?

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‎06-17-2018 11:50

In response to justMonica

‎06-17-2018 11:50

Same problem here... I faffed around and managed to do it 💪🏼

I revoked access on Fitbit then went on to MFP page not the app and disconnected my Fitbit device and removed the Fitbit app off MFP which is on right hand side of the page (even after disconnecting) . I then reinstalled Fitbit on linked apps on MFP and it works now fine . Fingers crossed it stays working 

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