09-03-2014 21:12
09-03-2014 21:12
On fitbit, the calorie count is much higher. It records everything, and doesn't seem to note edits. For example, on Spark people I added a food and then deleted another. So instead of 2 yogurts, added in by mistake, I edited it to 1 yogurt eaten. On Sparkpeople, the new calorie count is correctly noted, BUT fitbit records the original 2 yogurts. What can I do? Is this a technical glitch that has to be fixed by fitbit?
Answered! Go to the Best Answer.
09-13-2014 10:08
09-13-2014 10:08
There was no sync delay, I refreshed and refreshed and the calorie numbers stayed the same. I submitted this same question to SparkPeople, no help there either.
Finally, I was able to solve it myself. Hovering the cursor over the unwanted food item, an 'x' appears, allowing you to manually delete the item. Yes it syncs as far as reflecting every food item you've input into Spark, but Fitbit doesn't recognize when you'ved deleted that item on Spark. You have to go into Fitbit separately and manually delete it.
09-05-2014 18:16
09-05-2014 18:16
@Smallersizeme There's always a sync delay between both websites, try to refresh and sync your tracker to update all Dashboard's data. And if it's not updating, let me know, okay? You can also ask Spark People support what's their sync delay between sites.
Welcome to Fitbit Community!
09-13-2014 10:08
09-13-2014 10:08
There was no sync delay, I refreshed and refreshed and the calorie numbers stayed the same. I submitted this same question to SparkPeople, no help there either.
Finally, I was able to solve it myself. Hovering the cursor over the unwanted food item, an 'x' appears, allowing you to manually delete the item. Yes it syncs as far as reflecting every food item you've input into Spark, but Fitbit doesn't recognize when you'ved deleted that item on Spark. You have to go into Fitbit separately and manually delete it.
09-13-2014 10:16
09-13-2014 10:16
@Smallersizeme I'm glad to hear that you found the solution and thanks for sharing it. I will definitely share this to my team and to other Fitbiters that may experience the same situation.
Happy stepping!