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Spotify Premium Family accounts not being recognized

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‎12-04-2019 15:22 - last edited on ‎12-05-2019 07:15 by Moderator Alum

‎12-04-2019 15:22 - last edited on ‎12-05-2019 07:15 by Moderator Alum

This issue is discussed in the following forum:
https://community.fitbit.com/t5/Versa-Smartwatches/Versa-2-and-Spotify-Family-Premium/m-p/3766784

The last moderator commented in September but it hasn't been addressed since. If there are any other non Versa 2 Fitbit users experiencing the same issues, please add your support for this fix.

 

 

Moderator edit: subject updated for clarity 

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3 REPLIES 3

‎12-05-2019 07:14

‎12-05-2019 07:14

Hello @Marcus_S, it's good to see you around the Community forums. 

 

Thank you for sharing this information about what you've been experiencing with your Premium Spotify account not being recognized. 

 

Before considering other options, please make sure that you've followed the steps in this article to troubleshoot apps on your watch: How do I set up and troubleshoot apps on my Fitbit device? In addition, please let me know if you've received any specific error message when trying to connect or use Spotify with Fitbit. 

 

In the meantime, make sure to try logging out from your Spotify account and log back in, then wait a few minutes and try to connect your Spotify account again with Fitbit. 

 

Keep me posted. 

Davide | Italian and English Community Moderator, Fitbit


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‎01-15-2020 18:49

In response to DavideFitbit

‎01-15-2020 18:49

I have the same issue with my versa 2, initially when I log in to spotify in the fitbit app it recognises my account as premium, however after a time it starts showing up as being a "Free" account and I can no longer control music from my fitbit. To fix i have to log out of and back into spotify on the fitbit app and resync daily. I too have family spotify premium.

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‎01-28-2020 08:44

In response to mitchc1

‎01-28-2020 08:44

I have the same issue. Would this be because my Spotify account is tied to a family subscription?

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