Steps not showing on Fitbit challenges

[Morgan_Marie]

Hey everyone. I sync my mobile tracker steps with Fitbit which is good but it's not pulling in all my steps to the challenges.... Any help? Thank you!

Moderator edit: updated subject for clarity

[SteveH]

There are 3 reasons that I know of that can cause this:

1) The challenge is set in a different timezone to you

2) You've manually entered some exercise via the website or one of the apps

3) You've used the phone based 'Track my exercise' GPS feature.

[Morgan_Marie]

Thank you. Do you have step by step instructions to fix this? Sent from my iPhone

[SteveH]

If any of those conditions apply then there is no fix. Manual steps just do not count towards challenges. I guess the idea is to stop people cheating on challenges by just entering false activities.

[augustinaredman]

I try to add my treadmill runs on my fitbit app like I should be able to but then I delete them and it takes those steps away, I worked my butt off for those. Kinda looking into getting rid of this thing, it's messed up