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Steps not syncing to myfitnesspal from Alta

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‎01-14-2017 17:50

‎01-14-2017 17:50

Hi there! I started using my new Alta yesterday. I followed all the posts in how to sync my Alta to myfitnesspal and still my steps aren't syncing over to MFP. I followed a post from a while back that linked to the MFP website on how to fix this issue by unlinking my accounts and starting a new link between them. Any suggestions?

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‎01-17-2017 05:15

‎01-17-2017 05:15

Hello @SavannahLyn and welcome!, it's great to see new faces around the Community. Smiley Happy

 

Most of the time, revoking access to MyFitnessPal from the Applications Settings will help when it's not syncing correctly, however, it's possible that you will need to get into the MFP website and revoke the access to Fitbit from there to reset the link completely. 

 

I would like to suggest resetting the link between both apps once again and check if this solves the problem. 

 

Give it a try and keep me posted if you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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