Strava does not reflect Fitbit heart data in Heart Rate section of each workout

[Makalu17]

Hi - I have synched my fitbit Alta HR to my Strava account but it continues to show zero data under my heart data in Strava after every workout bike ride. Shows in Fitbit just fine. But not in Strava. I have already tried revoking and re-establishing but it still will not show up in the "heart Rate" section of each workout ride.

[SunsetRunner]

Hi @Makalu17 - Here is a link to Strava Support. Hopefully they can help you. 

[Makalu17]

Why have a community forum if all anyone does is refer you to Strava support?

[SunsetRunner]

It can be very frustrating. I understand, @Makalu17. But besides posting in the forums to find out if Fitbit can help, and if not, to find out exactly how to contact the people who can ... you may hear from people who have already contacted the developer and may be able to tell you what they were told in order to resolve the current issue. For example, Weight Watchers had a major glitch a while back and many of us worked together ... sharing information ... reminding each other of what NOT to do ... and getting word when the issue was resolved. You can also search the community to hear what others are saying. We are here for each other even if we don’t have all the answers. 

[Rich_Laue]

A community forum for Fitbit users to ask for help from Fitbit users is great, but there is only so much a user can ask a fellow user to try when the problem is completely in the cloud where the Fitbit user has no authority to fix an issue between fitbit.xom and Strava.com this sync does not happen on the users phone @Makalu17