Strava integration stopped working in the last couple of days

[meh106]

I've been successfully automatically syncing my GPS-tracked activities to my Strava account via the 3rd party integration for it. However it has stopped working in the past couple of days and I'm having to instead manually download the TCX file and re-upload it to Strava.

Is there a problem with the 3rd party integration with Strava? Can it be fixed?

[Cora_]

Mine too. Feb 25th is last auto upload. Tried reinstalling and authorising and nothing

[DawnieF]

Exactly the same issue here.  Ionic syncs to Fitbit fine, but goes no further.

Worked fine for the last year or so up to/including Sun 24th Feb.  Didn't work on Thur 28th and hasn't since.

Tried disconnecting and reconnecting.  3 times over last few days.  Still not working. 

I do not want to have to keep manually downloading/uploading files.

Please help fix this!

Twitter support just say 'reach out to Strava' - not very helpful.

[DawnieF]

Out of interest, what Fitbit do you guys have that are having the same problem?  Mine's an Ionic.  

(Just wondering as hubby's Charge 2 seems to be uploading fine to Strava)

[teedbee]

Mine's an Ionic too...interesting, my wife's Surge work's fine too! Maybe it's just an ionic thing. I'm hoping @LanuzaFitbit will reply to let us know.

[meh106]

I've got a  Charge 3.

[LanuzaFitbit]

Hello everyone!

Thanks for sharing all of those details on the matter.

In this case I'd like to ask you some further questions:

• What phone or device are you using to access the apps?
• What Fitbit app version are you running, if you are running the Fitbit app?
• What OS version are you running on your device?

Please know that our team will be taking a closer look at this situation and we will be sure to let everyone know as soon as we have any updates.

Look forward to your reply.

[nigelsanderssax]

Fitbit Alta HR on my wrist, firmware 26.26.63.2. Samsung Galaxy S8 phone running android 9. Fitbit app version 2.88, Strava app version 87.0.2. Recording run in Fitbit app not uploading to Strava.

[meh106]

Fitbit Charge 3 software version: 28.20001.49.45

Android Fitbit App version: 2.88 (20213369)

Android 9 on OnePlus 5. Build: ONEPLUS A5000_23_190118

[mirthdefect]

I'm having the same issue, my last synced activity (from Strava to FB) was on the 23rd.

Using a Samsung S7 running Android 8.0.0, Fitbit app v2.88, Charge 2 v22.22.55.2, tracking activity on a Lezyne bike computer and pushing that to Strava, and then to FB. 

That said, I don't think any of that would be relevant - surely once the activity is in FB/Strava it's presumably valid and can be converted/pushed/pulled via the API regardless of the device used to log it?

[DawnieF]

Fitbit Ionic firmware 27.33.1.30

Samsung galaxy s8

Fitbit app v 2.88

Android 8

[zm51]

iPhone 8

Charge 2

latest iOS and latest Fitbit version

[mirthdefect]

I logged a support ticket for this (#29184078, should anyone else want to log one and refer to it), which I pointed at this thread. Suggest you include one or both references if you're inclined to log a support ticket for yourself. 

So far I've been advised to de-auth and re-auth, which I'd already done a couple times. Will update as/when I have any further replies.

[teedbee]

Fitbit Ionic

iPhone 7s ios 12.1.2

Fitbit app version 33.1.30

[Viking80]

Seems to have come back to life as i have had a number of strava syncs come through just now.

sure there will have been a techy beavering away. thanks 🙂

and fingers crossed

[DawnieF]

Ooh, a walk I logged on Saturday (but didn't bother to manually upload) has just spontaneously appeared in Strava.... 

Maybe we've been fixed... ????

[SunsetRunner]

And my run this am just synced as well....think it's been fixed 🙂

[LanuzaFitbit]

Hello everyone!

Thanks for sharing all of the details I asked for!

As mentioned by some users in here, it seems to be syncing again. Could you all confirm if it is now working for you?

Look forward to your replies.

[mirthdefect]

It appears to have come right for me too, around the time @Viking80 posted.

@LanuzaFitbit, are you able to confirm what the cause and what the fix was?

[KateFitbit]

I'm confirming that our team has reported the issue resolved as of this morning. Thanks for your patience and reports. I'm going to close this thread for further replies. If you are having issues with Stava, please start a new thread.