Surge has been synching with Strava stopped on Sunday (when I ran marathon)

[Roscoejohn]

Been Fitbitting for over a year.  Synching well with Strava.  Have a Surge.  Finally ran my first with-Fitbit marathon on Sunday and 'disaster' - no synching with Strava, despite accounts being linked and always synching before, etc.  So I can't compare what happened against my previous long runs, etc.  Re what happened, the wheels came off at 30K and I practically crawled to the finish line, so this is sort of a Strava post-mortem and I could do with the comparisons.  Am concerned that if I unauthorise and reauthorise I will lose the Sunday data I need.

[RobertoME]

Hi there @Roscoejohn, let me start by giving you a warm welcome to the Fitbit Community. It a bummer this has happened in the middle of your marathon.

I know you are afraid to loose your data, although the best troubleshoot to offer is to revoke access to the Strava and set it up again, since this integrations are not developed by us and we cannot  control how the data is synced. So if the issue persists give it a try:

1. Log in to your Fitbit.com dashboard
2. Click the gear icon on the top right corner
3. Click "Settings"
4. Click "Applications" on the left side
5. Click "Revoke Access" under the "Fitbit + Strava" app
6. Go to https://strava.fitbit.com/ and click "Connect" and follow the rest of the prompts to finish reconnecting your Fitbit and Strava accounts.3

Hope this helps and let me know how it goes.

[Roscoejohn]

Thanks for the welcome. Am enjoying Fitbit. So...I haven't done anything with my accounts, but I did my parkrun this morning as the first run since marathon and it synched to Strava from my Surge straightaway. Basically, the one thing that hasn't synched is my marathon last Sunday. Which is annoying. Anyone else got any ideas or experienced same thing, namely a long run never syncing from Fitbit to Strava whilst everything else has and continues to do so?

Sent from my iPhone