help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Surge not downloading to Strava

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-28-2015 08:23

‎08-28-2015 08:23

I have been using the surge in bike mode for months and it automatically downloads to strava until today. Rode last night synched today went to strava and no ride. Anybody else?

Best Answer
4 REPLIES 4

‎08-29-2015 09:51

‎08-29-2015 09:51

Same here. It used to work but stopped about 48 hours ago. 

Best Answer
0 Votes

‎08-29-2015 10:07

In response to bluemoun

‎08-29-2015 10:07

No information synced on either side...

It used to work 2-3days ago like a charm. 

Tried multiple browsers (which I think would not help because it is a server side sync not client), such as Safari, FireFox and Chrome. 

Tried revoking access and reconnecting on both sides for quite a few times. 

No luck. 

Checked moderator's replies, seems Fitbit is aware of this issue and working on a fix. Question is, when...

 

Best Answer
0 Votes

‎08-29-2015 13:31

In response to bluemoun

‎08-29-2015 13:31

@bluemoun I've merged your posts as they deal with the same issue/concern.

Best Answer
0 Votes

‎08-30-2015 11:10

In response to SunsetRunner

‎08-30-2015 11:10

Good news is, it seems to work today!

Thanks Fitbit!

Best Answer
0 Votes