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Synch not connecting to WW app via iPhone 11 pro

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‎06-08-2020 07:13 - last edited on ‎08-19-2021 18:15 by Fitbit Moderator

‎06-08-2020 07:13 - last edited on ‎08-19-2021 18:15 by Fitbit Moderator

I have an iPhone 11 Pro iOS v 13.4.1 that will not synch with WW (Weight Watcher) app. I’m able to select the device and login, but it doesn’t connect. It never gives me an error message. 

 

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‎06-12-2020 10:39 - last edited on ‎10-07-2025 08:23 by Fitbit Moderator

‎06-12-2020 10:39 - last edited on ‎10-07-2025 08:23 by Fitbit Moderator

@Mblrusa A warm welcome to the Community. Thanks for the details shared. 

I would like you to make sure that your Fitbit watch/tracker is properly syncing to your account in order to transfer this data to WW app. If it's syncing properly but you're still experiencing difficulties, please contact WW directly, they should be able to continue assisting you. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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