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Syncing to new MFP account

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‎07-12-2016 09:15

‎07-12-2016 09:15

My FitBit is linked to a MFP account that I no longer have access to and I'm trying to connect it to a new one. I have already gone in through the settings and revoked access from MFP hoping that that would reset the connection. However, I keep getting the "this FitBit is linked to a MFP account" message.

 

Anyone have any suggestions on what I should try next?

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‎07-13-2016 06:12

‎07-13-2016 06:12

A warm welcome to the Forums @alyssaishere. Where are you seeing this message, on your Fitbit account or MFP account? If it is on your MFP account, I recommend contacting directly MFP customer support and double check in Fitbit this by doing the following from a computer:

 

1. Go to Settings

2. Go to Applications

3. Click Revoke Access to MFP

4. Sync

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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