@Sanderella Welcome to the Fitbit family! Thanks for your question! I moved your post to the Third-Party Integrations Board as there are more chances for you to receive an answer to your inquiry here.
If the integration is not working properly; please do the following:
- Log in to your online dashboard.
- Go to the "Applications" page.
- Locate Healthtrails and click "Revoke Access".
- Then, re link both apps.
That should help you out. If it is still not working properly; the best thing to do is to contact Healthtrails directly, they will be able to further help you out with this!
Hope this helps. Let me know how it goes!
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
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