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Syncing with Healthtrails

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‎09-20-2017 18:30 - last edited on ‎09-21-2017 07:42 by Moderator Alum

‎09-20-2017 18:30 - last edited on ‎09-21-2017 07:42 by Moderator Alum

Is anyone using Healthtrails? Does it take a little while for fitbit to sync your information to the healthtrails website? I have synced my fitbit and everything is accurate on my fitbit dashboard however it is not sending the information to the healthtrails website.

 

Any guesses? Please & Thank you.

 

Moderator Edit: Updated Subject for Clarity

Best Answer
2 REPLIES 2

‎09-21-2017 08:14

‎09-21-2017 08:14

@Sanderella Welcome to the Fitbit family! Thanks for your question! I moved your post to the Third-Party Integrations Board as there are more chances for you to receive an answer to your inquiry here.

 

If the integration is not working properly; please do the following:

 

  • Log in to your online dashboard.
  • Go to the "Applications" page.
  • Locate Healthtrails and click "Revoke Access".
  • Then, re link both apps. 

That should help you out. If it is still not working properly; the best thing to do is to contact Healthtrails directly, they will be able to further help you out with this!

 

Hope this helps. Let me know how it goes!

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer

‎07-03-2019 07:01

In response to SantiR

‎07-03-2019 07:01

I'm on the online dashboard... There is no selection or link for Applications. Please advise.

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0 Votes