Syncing with just giving page stopped working

[Suesuesue]

Hi All, Hope someone on here can help me please.

I'm doing  10,000 steps a day for Cancer Research. Up until Saturday  my app was syncing every day with my Just Giving page. It hasn't  synched since. Does anyone know  how to get them paired again please without losing any of the already downloaded  info. I'm a bit scared to touch it in case I lose it all.

Thanks, Sue

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Suesuesue, welcome to the community forums! Thank you for the information! 

First, please make sure that your Fitbit device is syncing properly. You may try these troubleshooting steps: Why won't my Fitbit device sync?

In addition, you can revoke access, which is about disconnecting an App from your Fitbit account but I can't confirm if your steps will remain saved. If you prefer, you can contact the Support Team from the "Just Giving page" for further assistance. 

For the revoke access, you can follow the steps provided in this link: How do I connect my Fitbit account with another app?

Hope this helps! 

[DanielleR123]

Mine has done the same thing, mine stopped syncing with the just giving page on Sunday. Did you manage to get it working again? Worried about revoking access and losing all the data already on there. 

[Suesuesue]

Just disconnect and reconnect..no data was lost



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[WilsonFitbit · Accepted solution]

Hello @DanielleR123, welcome to the community forums! 

@Suesuesue, thanks for your input! I'm glad to know that your data remains after revoking access. Keep me posted if the inconvenience persists. 

@DanielleR123, please make sure to revoke the access as suggested above and let me know how it goes. 

I look forward to your response. 

[DanielleR123]

Thank you for the advice. I have done as suggested and then resynced to the just giving page and the data is now all up to date! 

thanks again!

[WilsonFitbit]

@DanielleR123, thank you very much for the update! 

I'm very happy to know that everything is working and syncing correctly. 

Have a wonderful day!