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The fitbit app doesn't log water from my smart bottle

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‎07-17-2019 14:45

‎07-17-2019 14:45

I have the Hidrate 3 smart bottle and the Fitbit app isn't syncing with the Hidrate app. I have uninstalled and reinstalled both apps. I also cleared the cache too. I did contact the Hidrate Company about this issue as well. Please look into this from the Fitbit side.

 

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‎07-18-2019 17:58 - last edited on ‎03-21-2025 08:49 by Fitbit Moderator

‎07-18-2019 17:58 - last edited on ‎03-21-2025 08:49 by Fitbit Moderator

It's great to see you around @Hadden8176. I appreciate the details mentioned and the troubleshooting tried. 

Thanks for letting me know that you've contacted the Hidrate Company too. I would like you to confirm that you've unlink and relink both applications, after this continue checking if your data is syncing. 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎07-18-2019 23:23

In response to SilviaFitbit

‎07-18-2019 23:23

Yes i did. 

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‎07-20-2019 14:20 - last edited on ‎03-21-2025 08:36 by Fitbit Moderator

In response to Hadden8176

‎07-20-2019 14:20 - last edited on ‎03-21-2025 08:36 by Fitbit Moderator

Thanks for getting back @Hadden8176. Sorry for the delayed reply. 

In this case, you may want to contact the third-party company to find out more information about it. 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎07-20-2019 23:57

In response to SilviaFitbit

‎07-20-2019 23:57

I did contact them as well

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‎07-29-2019 06:22 - last edited on ‎03-21-2025 08:36 by Fitbit Moderator

In response to Hadden8176

‎07-29-2019 06:22 - last edited on ‎03-21-2025 08:36 by Fitbit Moderator

@Hadden8176 thank you for the update and sorry for the delay in my reply.

What did they tell you? Did they suggested any type of troubleshoots? Did they work for you?

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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