help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Uber App Problems

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-11-2019 15:06 - last edited on ‎08-24-2021 14:53 by Fitbit Moderator

‎09-11-2019 15:06 - last edited on ‎08-24-2021 14:53 by Fitbit Moderator

The app installs fine and I can log in to my Uber account. First problem is that I can only choose Home and Work for locations. Then, after I choose Confirm  it goes to a second page with Request at the bottom, but before choosing Request a message says Not Connected even though the Fitbit app on the phone is running and I have a Bluetooth connection. I uninstalled, then reinstalled the Uber app onto my Versa, still doesn't work. Help!

 

Moderator Edit: labels

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-12-2019 13:18

‎09-12-2019 13:18

Welcome to the Fitbit Community, @Den_in_USA .

 

I appreciate your participation in the Forums and sharing the details of the issue you're having with using the Uber app. Thank you for your troubleshooting efforts. I recommend restarting your device by following these steps: How do I restart my Fitbit device?

 

I also recommend trying the complete troubleshooting instructions from this help article: How do I set up and troubleshoot apps on my Fitbit device?

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes