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Unable to connect Fitbit with MyFitnessPal

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‎09-12-2019 15:53 - last edited on ‎09-13-2019 06:42 by Fitbit Moderator

‎09-12-2019 15:53 - last edited on ‎09-13-2019 06:42 by Fitbit Moderator

The app you are trying to connect did not provide valid infrmation to Fitbit, please report this issue to them. what should I do? I just want to connect MFP to my Fibit 😞

 

 

Moderator edit: updated subject for clarity. 

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6 REPLIES 6

‎09-13-2019 06:51

‎09-13-2019 06:51

Welcome to the Fitbit Community. @Frankett. I'll be glad to assist you to connect your Fitbit account to MyFitnessPal.

 

I understand how you feel. Let me help you out. To connect your accounts:

  1. Log in to your account on MyFitnessPal website.
  2. Find the section for connecting another account. This section is often called "Apps" or "Connect."
  3. Follow the on-screen instructions and log in to your Fitbit account when prompted.

You can check here and this post. 

 

Please let me know if you need further assistance. 

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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‎09-17-2019 19:05

In response to AndreaFitbit

‎09-17-2019 19:05

Hello:

 

I have the same issue.....I did exactly what you suggested to the above person.  After doing this, I received this notice from FitBit: 

 

Again, this message was returned after logging in and revoking MFP's access and trying to relink it.

 

"The app you're trying to connect did not provide valid information to Fitbit. Please report this issue to them.

Developer information: invalid_request - Missing parameters: client_id"

 

Assume its a bug....any info is appreciated.

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‎09-17-2019 19:38

‎09-17-2019 19:38

I have the same issue. Have tried both on the android app, and on pc. Hopefully this is fixed soon, this is an important feature to me. 

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‎09-17-2019 19:58

‎09-17-2019 19:58

I have the same issue, even teying to connect by Iphone or web.

 

The app you're trying to connect did not provide valid information to Fitbit. Please report this issue to them.

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‎09-18-2019 03:29

In response to AndreaFitbit

‎09-18-2019 03:29

The suggested fix doesn't work and reminds me of the regurgitated copypasta on Microsoft's help forum of running sfc /scannow that has never worked once in the history of Windows. 

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‎09-18-2019 10:03

‎09-18-2019 10:03

Same issue for me too. Would like this sorted ASAP! Very important feature. 

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