Unable to connect my new MyFitnessPal account to Fitbit

[Kim88evans]

Used MFP for a long time so have had other accounts in the past.bk in march iv bought a fitbit charge 2,now have a NEW/UPTO DATE mfp account,but after countless attempts cannot connect my fitbit to my NEW MFP??have gone 2 fitbits online dashboard,gone 2connected apps,and 'revoked access' to the old mfp account countless times,it dissapears,then i try to connect my NEW mfp account,go to connected apps-fitbit-connect and it still says my fitbit is alredi connected to another mfp account,and so on....driving me insane!!desperatly need 2 connect the 2 as reli strugglin to lose the massive amount of weight i need to.iv emailed mfp and spent 4 hrs on the phone to fitbit but stil have no resolution.please help!!thankyou

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hello @Kim88evans, good to see you again in the Fitbit Community! Have you tried to revoke the access from MFP? I had a similar issue a few months ago and I was able to revoke the access by accessing directly to MFP.

1. Revoke the access from your Fitbit account in case the permission still is available on your application settings.

2. Go to http://www.myfitnesspal.com/apps and look for the Fitbit app in the app gallery. Open the Fitbit integration and press Disconnect. Make sure you are logged in to your old MFP account.

3. If you are on a computer you can try as an additional step, clear the cache and cookies of your browser. Directions on how to clear your cache on a variety of browsers can be found here: http://www.wikihow.com/Clear-Your-Browser's-Cache

4. Once you have done this, log in to your new MFP account and go back to http://www.myfitnesspal.com/apps.

5. One more time, look for the Fitbit app and re-connect the integration.

This should do the trick, so give it a try and let me know how it goes.

[Kim88evans]

I still dont know which my old mfp account is 😕 i have tried a possible old email address and requested forgot password but they havent emailed me back with the rest link.is there anyway i can solve this problem if i dont know the old mfp account please?

[RobertoME]

Hi there @Kim88evans, sorry for the late response and thank you for the additional details, I'm wondering if the issue still persists?

To answer your question, yes it is possible to avoid MFP to revoke the access; which is through your Fitbit account by revoking the access in your application settings, however by doing this you are still experiencing the error that your account is already connected as you mentioned on your first post.

In this case my suggestion would be to approach to MyFitnessPal support for additional help from their end, in case you are still getting the same message of your account is already connected.

Let me know if you have more questions, I'll be around giving follow up.

[Kim88evans]

I still havent managed to resolve the issue.i have sent 2x emails to mfp so hope to hear from them asap.i have followed all ur steps of advice but i do not know the email address/password for my old account.is ther anything else i can try??please help