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Unable to connect to my fitness pall

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‎08-29-2017 09:25 - edited ‎08-29-2017 09:27

‎08-29-2017 09:25 - edited ‎08-29-2017 09:27

Hi,

I have recently re downloaded my fitness pal and have had to set up a new account, but it will now not connect to my fitbit account because it says that you can only link one my fitness pal account, I have tried disconnecting the old account but still having no joy. Due to not knowing my logging details of my old fitness pal account I can't delete the old account. 

 

Does anyone have any ideas please?

 

Thank you, 

Katie 

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3 REPLIES 3

‎08-29-2017 10:12

‎08-29-2017 10:12

Hi, @Katie1005! I would suggest going onto your web dashboard on the Fitbit side and trying to disconnect your old account there.

MakMak | Community Council

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‎08-29-2017 13:09

In response to MakMak

‎08-29-2017 13:09

It is still saying that I can only connect one fitness pal account to my fitbit, even though it says it's disconnected. Any ideas?

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‎08-29-2017 16:20

In response to Katie1005

‎08-29-2017 16:20

I would suggest getting in touch with Fitbit Support and see if there's anything they can do, there may be something "stuck."

MakMak | Community Council

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