Unable to disconnect Versa 3 from WW after revoking permissions

[CollenatorB]

I recently was attempting to correct a syncing issue with my FitBit and I revoked access to Weight Watchers before disconnecting from Weight Watchers. Now I cannot disconnect from WW in order to refresh the syncing and I cannot add it back to FitPit to authorize access. is there a way I can correct this? Thank you.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @CollenatorB.

I’m sorry to hear about the difficulties you experienced with the integration between Fitbit and Weight Watchers.

In this case, I would recommend trying to connect your two accounts by following these instructions.

If you continue having the same problem, please provide the following information:

- Is there no option to disconnect from Weight Watchers?

- What happens when trying to connect your accounts?

- Do you see any error message? Please attach an image for further investigation

Have a nice day.

[CollenatorB]

Yes there is an option, unfortunately, I revoked access prior to selecting disconnect so now WW errors out trying to disconnect because it no longer has access. I am in a loop. Is there a way to restore the access so WW can disconnect and reconnect?

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I cannot connect the accounts because WW thinks I am connected. There is no way from Fitbit to restore access without having WW initiate a disconnect. WW also must initiate the connection, there is no option in Fitbit to add WW or disconnect.

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Ok...maybe I was just impatient. The WW app timed out and I was finally able to disconnect and reconnect the FitBit. Problem is resolved. 

Moderator edit: format

[EdsonFitbit]

Thanks for the update, @CollenatorB.

I'm glad to hear that you've been able to disconnect and reconnect the connection between Fitbit and Weight Watchers.

On another note, you are welcome to visit the Health & Wellness board to talk with other members about health and fitness.

See you around.