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Unable to link with Myfitness Pal

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‎08-25-2020 23:09

‎08-25-2020 23:09

I deleted my old MFP and made a new one. I have NO account linked to my Fitbit but it keeps saying there is. Any help would be great!

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‎09-02-2020 16:56 - last edited on ‎10-17-2024 06:14 by Fitbit Moderator

‎09-02-2020 16:56 - last edited on ‎10-17-2024 06:14 by Fitbit Moderator

@Ellaiss A warm welcome to the Fitbit Community. Thanks for the details mentioned. 

I would like you to double check that there are no accounts linked to Fitbit by doing the following: 

  1. From the fitbit.com dashboard, click the gear icon > Settings > Applications.
  2. Click Revoke Access to disconnect an app from your Fitbit account.

Once you've unlinked any accounts in your Fitbit profile, follow this procedure to link your new account. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎10-01-2020 12:19

In response to SilviaFitbit

‎10-01-2020 12:19

i have tried to revoke access 4 times each time i return to my applications menu, MFP is back!!!!

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‎10-02-2020 12:03 - last edited on ‎10-17-2024 06:15 by Fitbit Moderator

In response to foxy2304

‎10-02-2020 12:03 - last edited on ‎10-17-2024 06:15 by Fitbit Moderator

@foxy2304 Welcome to the Fitbit Community! Thank you for getting in touch about this. 

I appreciate that you tried revoking access to MyFitnessPal. I would like you to try unlinking Fitbit from MyFitnessPal directly following the procedure posted here. 

Let me know how the troubleshooting goes. I'll be around if you have any additional questions! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎11-17-2020 15:10

‎11-17-2020 15:10

I don't know if this will work for you, but I will share my recent experience.  I have a Charge 3 and use MFP daily.  In the last week, it has failed almost everyday.  It has happened it the past, but once fixed, all is smooth for several months.  So, what is currently working is to sign out of the app on my phone.  Then sign onto the MFP site on my laptop.  Unselect FitBit.  Once disconnected, I select it and link it again.  I scroll down the page that gives instructions and click on the "Get Started" button.  Then I log out.  I go back to my phone, log on to the MFP App and it's magically updated with my current step count.  Unfortunately, the past several days, when i get up in the morning, the link has failed again.  I have not seen any posts regarding a permanent  solution for this problem.  Good luck to you!

 

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