help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to sync Zip with MyFitnesspal after following all help tips

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-09-2016 12:14

‎02-09-2016 12:14

I received a Zip yesterday and synced it with MyFitnesspal on my iPhone. The information from MyFitnesspal is syncing perfectly with the Fitbit app- everything is showing up flawlessly! However, my steps from Fitbit are not showing up on MyFitnesspal. I've tried every step that I've found in this forum; disconnecting and resyncing, uninstalling and reinstalling, going through the apps and through the websites, etc.

Can anyone provide any more tips? I was previously using my iPhone to track steps (I had no problems with that), but bought the Zip because it is less bulky. If it continues to not sync, I'm sending it back.

Best Answer
0 Votes
1 REPLY 1

‎02-09-2016 16:22

‎02-09-2016 16:22

Hey @EZNorris, welcome!

 

Sounds like you did some good research on the issue. I found a help article from MyFitnessPal about data not syncing from Fitbit that might help. Let me know how it goes! Smiley Happy

Andrew | Community Moderator, Fitbit

What motivates you?
Best Answer
0 Votes