Unable to sync to Philam Vitality after updating to IOS 13.1

[kf0623]

I have a Flex 2  - Philam Vitality isn't syncing with my Fitbit data when I updated to IOS 13.1. I tried restarting, delinking, re-installing both Fitbit and Vitality apps, but to no avail. Is this a known problem? If yes, is there a solution?

[SilviaFitbit]

Welcome to the Community @kf0623. Thanks for the details mentioned and the troubleshooting tried. 

I haven't heard anything about these apps not syncing. I would like you to contact Philam Vitality directly and they will continue assisting you. 

I'll be around if you need further assistance. 

[kf0623 · Accepted solution]

Thank you - I will. Crossing my fingers!

[SilviaFitbit]

Thanks for getting back @kf0623. Don't hesitate to post back if you got it resolved and the reply you got from them. 

I'll be around if you need further assistance. 

[gloviewonder]

I also experienced thesame but Im using fitbit inspire. It can be connected to vitality weekly app but not to philam vitality app. 

[SilviaFitbit]

@gloviewonder Welcome to the Community. Thanks for sharing your experience with Philam Vitality app and Vitality. 

I'll be around if you have any additional questions.