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Virgin Plus & Fitbit Charge 3

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‎05-08-2020 11:59

‎05-08-2020 11:59

I've tried to sync my FB with Virgin Plus which is now the 3rd party my company is using for wellness.

I show that I'm connected to it on my Fitbit site and the Virgin Plus site but no syncing.  Virgin Plus gave me directions to try including revoking access and trying to hook it up again.  No luck.  I get an error code.  I couldn't find an answer on here that helped me.

 

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‎05-09-2020 11:58

‎05-09-2020 11:58

@Lillyrose125 Welcome to the Community. Thanks for letting me know that you're receiving an error code when trying to link both accounts again. 

 

I've shared your post with our Support team, they will continue assisting you and providing you with further details. Due to recent events affecting our operations, we may need more than 7 business days to respond.

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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