help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Vitality not showing Fitbit Flex steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-12-2020 13:29 - last edited on ‎06-17-2020 15:10 by Fitbit Moderator

‎06-12-2020 13:29 - last edited on ‎06-17-2020 15:10 by Fitbit Moderator

Hi. My fitbit flex is synced to fitbit app. Vitality app is showing that the flex is linked to vitality.  However I see that vitality is showing no steps for April may and June.  Prior months were fine.  Thanks for your help in advance.  

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-17-2020 15:14

‎06-17-2020 15:14

@Kaus It's nice to see you on the Community. Thanks for letting me know that your steps aren't syncing to Vitality. 

 

You may want to unlink and relink both applications. If after this your steps are still not syncing, we recommend to contact the developer of the app for further assistance. To find the app developer's contact information, please visit the app store on your phone and see the app's description.

 

As a side note, you may want to check our Third-Party Apps -FAQ here. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes